Refund Policy

We keep this simple and honest.

Roast Five-Packs — No Refunds

Roast five-packs ($1 for 5 roast credits) are non-refundable. These are digital goods — the moment you purchase them, the credits are available in your account and ready to use. Because the digital content is delivered immediately, we cannot issue refunds on five-pack purchases.

Subscriptions — Cancel Anytime

Monthly subscriptions ($5/month) can be cancelled at any time from your account settings.

• Cancellation stops future billing immediately
• Unlimited access is removed when cancellation is processed
• We do not prorate or refund the remaining days in your billing cycle

Example: if you cancel mid-month, future billing stops immediately and your account returns to the free plan.

Exceptions

We'll consider refunds in exceptional circumstances:

• Duplicate charges due to a technical error on our end
• You were charged after a valid cancellation request
• The service was completely unavailable for an extended period

How to Request Support

If you believe you were incorrectly charged or experienced a technical issue, email us at support@roastmycart.com with:

• Your account email address
• The date of the charge
• A brief description of the issue

We respond within 2 business days. Stripe transaction IDs help us resolve issues faster.

Chargebacks

Filing a chargeback without contacting us first may result in account suspension. We'd rather resolve issues directly — reach out and we'll make it right.